Which action best demonstrates a manager facilitating employees' work?

• A. The head chef shouts at workers from a catwalk when errors in the process are observed.
• B. The manager ensures cooks have been issued thermometers and trained to use them in standardized recipes.
• C. The manager takes over the server’s station and tells the server to clock out.
• D. The bar supervisor takes credit for all positive guest comments and does not pass them on to bartenders and cocktail servers.

Answer: (B)

Facilitating employees' work means a manager provides the tools, training, and standards that let staff perform their tasks effectively and consistently. When the manager ensures cooks have the proper thermometers and are trained to use them within standardized recipes, it directly equips the team to deliver safe, uniform results. This support helps cooks execute tasks correctly, follow safety and quality protocols, and adhere to consistent procedures, which in turn improves overall performance and outcomes.

In contrast, shouting at workers from a catwalk conveys a punitive leadership style that hinders performance and doesn’t help staff complete their tasks better. Taking over another employee’s station and ordering them to clock out removes their autonomy and ability to contribute, which is not facilitating. Claiming credit for positive feedback and withholding it from the staff undermines motivation and teamwork, not enabling employees to do their jobs effectively.