When should employee performance problems be discussed?

• A. During coaching and as part of the performance appraisal.
• B. During the performance appraisal and as part of progressive discipline.
• C. During pre-shift meetings and the progressive discipline process.
• D. During coaching and the progressive discipline process.

Answer: (D)

Performance problems should be addressed promptly through ongoing coaching and, if improvement isn’t achieved, the formal progressive discipline process. Coaching provides development-focused feedback right away, clarifies expectations, and supports the employee in making the necessary changes. If performance doesn’t improve, progressive discipline offers a consistent, documented sequence of steps and consequences to encourage corrective action and ensure accountability. Waiting for a performance appraisal delays feedback and misses opportunities to help the employee improve, and pre-shift meetings aren’t suitable venues for handling individual performance issues in depth.