How does greeting every employee by name at the start of the shift and thanking them at the end serve as a motivational strategy?

• A. It lets employees know the supervisor is checking, so they will be on time and stay at work.
• B. It sets a positive tone of acknowledgement and appreciation.
• C. It is good practice for supervisors in dealing with guests and managers.
• D. It is an example to all to learn the names of regular guests.

Answer: (B)

Personal recognition is a powerful motivator. Greeting each employee by name at the start shows that you see them as individuals and value their presence, while thanking them at the end reinforces that their efforts are noticed and appreciated. This creates a positive tone, makes people feel respected and part of the team, and builds morale and engagement. When employees feel acknowledged, they’re more likely to take pride in their work, stay committed, and perform with greater effort.

This isn’t mainly about ensuring punctuality or checking up on staff, so the suggestion isn’t primarily about supervision. It doesn’t relate to interactions with guests or managers, or about learning guests’ names, so those options don’t fit the motivation context.